Terms of service.

1. Who you are dealing with

Sorted is provided by [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [COMPANY NUMBER] ("we"). Contact: hello@sortedbot.com.

2. What the service is

An AI assistant that lives in your family chat and helps with calendars, reminders, lists, plans and messages. It is a convenience, not a professional service: it can misread a date, mishear a voice note or misjudge a suggestion. Check anything that matters, and never rely on it for medical, legal, financial or safety decisions.

3. Your account and your household

• You must be 18 or over to set up a family. You are responsible for the people you add to your roster; anyone on it can use the assistant as your household.
• One subscription covers one household — the people who live together, plus the grandparents, babysitter or carer you add. It is not for businesses, teams or reselling.
• Keep your Telegram account and app pairings secure. Send /app off to sign every paired phone out.

4. Plans, prices and payment

• The free plan ("Try it") costs nothing and is limited to 30 actions a month and 2 people. New families get 7 days of Family Plus free; no card is needed and nothing is charged when the trial ends.
• Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are shown in US dollars and exclude VAT, which is added at checkout at the rate for your country.
• An "action" is one assistant run. Slash commands never count. When a plan's actions run out, the assistant pauses until the period resets or you move up a plan. We never charge for use beyond your plan.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the billing page the assistant links to (/upgrade); the plan stays active until the end of the paid period. Yearly plans are not refunded pro-rata after the cooling-off period below.
• If a payment fails, you keep your plan for seven days while you update the card, then move to the free plan. Nothing you stored is lost.

5. Cancelling within 14 days

If you are a consumer in the UK or EU you may cancel a new paid subscription within 14 days of buying it for a full refund. Email hello@sortedbot.com with the address you paid with. By starting to use the paid features straight away you agree that we may deduct a proportionate amount for the days used.

6. Acceptable use

Do not use the assistant to harass anyone, to send unsolicited email, to break the law, or to attack the service. Do not try to make it act on someone else's household. We may suspend an account that does.

7. Your data

Your data is yours. How we handle it is set out in the privacy policy, which forms part of these terms. /delete erases everything at once.

8. Third-party services

The assistant works through Telegram and, if you choose, Google Calendar and Apple's App Store. Their terms apply to your use of them. We are not responsible for their availability.

9. Our liability

We provide the service with reasonable care and skill. Nothing in these terms limits liability that cannot be limited by law. Beyond that, our liability to you is limited to the amount you paid us in the twelve months before the claim. We are not liable for a missed appointment, a booking made on a wrong date, or any other loss caused by acting on the assistant's output without checking it.

10. Changes and ending the service

We may change these terms or the plans; the assistant will tell you in your chat at least 30 days before a change that affects what you pay or get. If we ever close the service we will give at least 60 days' notice and refund any unused part of a yearly plan.

11. Law

These terms are governed by the law of [COUNTRY], and disputes go to its courts, without affecting the consumer protections of the country you live in.